Privacy Policy
Hartz AI protects your privacy and handles your data fairly.
Last updated: 3 December 2025
This policy explains what data we collect, how we use it, and the rights you have under UK data-protection law. Hartz AI supports UK SMEs through training, consultancy, and custom AI systems, as described in our business materials.
1. Who we are
Hartz AI Ltd
Registered in the United Kingdom
Email: hello@hartzai.com
We act as the data controller for personal data collected through our website and services.
We do not require a Data Protection Officer, but you can contact our data protection lead at the email above.
2. Data we collect
We collect the following information when you interact with our website or contact us.
Information you give us
- Name
- Email address
- Phone number
- Business details
- Service enquiries
- Booking details
- Payment information when you buy a service
- Any details you enter in forms, emails, or chat
Information we collect automatically
- IP address
- Device type
- Browser type
- Pages viewed
- Time on page
- Cookies used for security, analytics, and site performance
Information we receive from others
We may receive basic contact information from:
- Payment providers
- Booking and scheduling tools
- CRM and email systems
- Public business listings
3. How we use your data
We use personal data for the following reasons:
- To reply to enquiries
- To run training, consultancy, or custom projects
- To manage bookings, payments, and account details
- To send updates you request
- To improve our website and services
- To maintain site security
- To meet legal and accounting duties, such as tax records
These uses support our work with UK SMEs seeking AI capability and practical support.
4. Lawful bases
We process data using:
- Contract, when delivering paid services
- Consent, when you sign up for emails
- Legitimate interests, when improving services or running analytics
- Legal obligation, when keeping financial records
5. Cookies
Our site uses essential cookies and non-essential cookies such as analytics.
Essential cookies support security and core functions.
You can control non-essential cookies through your browser settings and any cookie banner shown on the site.
6. Sharing your data
We only share personal data with providers who help us run our services. These include:
- Payment processors
- Booking systems
- Email and CRM tools
- Cloud hosting providers
- Accountants and lawyers when required
We do not sell personal data.
7. Where your data is stored
Your data is stored on secure servers in the UK or EU. If we transfer data outside the UK or EU, we use recognised safeguards such as Standard Contractual Clauses.
8. How long we keep data
We keep data only as long as needed:
- Enquiry records: up to 24 months
- Client project records: up to 7 years for accounting
- Email marketing data: until you unsubscribe
- Analytics data: up to 26 months
9. Your rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing based on legitimate interests
- Ask for data portability
- Withdraw consent at any time
To use these rights, email hello@hartzai.com.
You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
10. Children
Our services are for adults in business settings. We do not knowingly collect data from children.
11. Links to other sites
Our website may link to external sites. We are not responsible for the privacy practices of those sites.
12. Changes to this policy
We may update this policy from time to time. The latest version will always appear on this page.
13. Contact
For any questions or data requests, contact us at hello@hartzai.com.
Questions About Your Data?
If you have any questions about how we handle your data or want to exercise your rights, we're here to help.
