Terms, written to be read.

These terms and conditions set out the rules for using this website, whether as a guest or as someone we have given access to a private area. By using the site you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use the site.

The following also apply to your use of this site:

• Our Privacy Policy, which explains what personal data we collect, how we use it, and what cookies we set.
• The acceptable use rules in section 06, which set out what you may and may not do here.

Where we supply training, consultancy, governance advice, implementation or any other service, that work is governed by a separate written contract between us — a proposal, engagement letter or statement of work. These website terms do not replace it. If there is any conflict between these terms and that contract in relation to the services it covers, that contract prevails.

We make this site available free of charge. We do not guarantee that the site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the site for business and operational reasons, and we will try to give reasonable notice where we can.

You are responsible for making the arrangements necessary for you to access the site, and for ensuring that everyone who accesses it through your internet connection is aware of these terms and complies with them.

The site is directed at users in the United Kingdom. We make no representation that the content is appropriate, or available for use, in other locations.

You may use this site only for lawful purposes. You may not:

• Use it in any way that breaches any applicable local, national or international law or regulation, or that is unlawful or fraudulent, or that has any unlawful or fraudulent purpose or effect.
• Use it in any way intended to harm or attempt to harm a minor.
• Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material through the site or its forms.
• Knowingly transmit any data or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or code designed to affect the operation of any software or hardware.
• Attempt to gain unauthorised access to the site, to the server on which it is stored, or to any server, computer or database connected to it; or attack the site by means of a denial-of-service attack. Doing so is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law-enforcement authorities and co-operate with them, including by disclosing your identity.
• Circumvent, or attempt to circumvent, any access control on the site, including the password gates and access tokens described in section 05.
• Submit through any form on this site material that is defamatory, obscene or offensive, that infringes anyone's rights, or that contains personal data about another person which you are not entitled to share with us.

Automated access. We welcome legitimate automated access. Search-engine crawlers, and AI assistants and agents retrieving our content on behalf of a person, may access this site in accordance with our published robots.txt and llms.txt files. What is not permitted is automated access that places an unreasonable load on our infrastructure, that circumvents rate limits or access controls, or that harvests our content for wholesale republication in a form that substitutes for this site.

We will determine, acting reasonably, whether this section has been breached. A breach may result in the immediate withdrawal of your right to use the site, in legal proceedings against you, and in disclosure of relevant information to law enforcement.

Some of what we publish is meant to be used, not just read: prompt libraries, policy and project templates, guides, worked examples and training exercises. For that material we grant you a non-exclusive, royalty-free, revocable licence to copy, adapt and use it inside your own organisation, including in your own internal documents and workflows, and including for commercial purposes within your own business.

That licence does not extend to:

• Reselling, sub-licensing or otherwise distributing the material for a fee, whether as published or adapted.
• Publishing the material, or a substantially similar derivative of it, as your own resource, whether free or paid.
• Incorporating the material, or a substantially similar derivative of it, into a training, consultancy or advisory product that you supply to third parties.
• Removing any attribution or copyright notice we have included.

We can withdraw this licence, but withdrawal applies to your use of the material from that point forward. It does not require you to unpick work you have already done with it.

If you are unsure whether the use you have in mind is covered, ask us. We would far rather say yes in writing than discover the question later.

The content on this site is provided for general information only. It is not advice on which you should rely.

In particular, material on this site about the Renters' Rights Act 2025, about UK AI regulation and governance, about data protection, and about employment or health-and-safety matters, is general commentary. It is not legal advice and it is not a substitute for advice from a qualified solicitor or other professional adviser who knows your circumstances. Legislation described on this site may be subject to phased commencement, amendment or judicial interpretation after the date of publication. Nothing on this site constitutes financial, investment, tax or property valuation advice.

Although we make reasonable efforts to keep the site up to date, we make no representations, warranties or guarantees, express or implied, that its content is accurate, complete or current. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of anything published here.

Where this site links to other sites or resources provided by third parties, those links are given for information only and should not be read as our approval of the linked site or of anything you may obtain from it. We have no control over the contents of those sites or resources and accept no responsibility for them, or for any loss or damage arising from your use of them.

Parts of this site depend on services operated by third parties, including our hosting, our content management system, our scheduling tool, and our analytics and advertising tools. Their availability is not within our control. Their own terms and privacy policies govern how they handle data; the ones we use are listed in our Privacy Policy.

You may link to our home page, provided you do so in a way that is fair and legal, does not damage our reputation, and does not suggest any form of association, approval or endorsement on our part where none exists. You must not frame our site on any other site, and we reserve the right to withdraw linking permission without notice.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot be excluded or limited under the law of England and Wales.

If you are a consumer.Most people use this site in a business context, but if you are here as an individual — reading our guides or our blog, say — nothing in these terms affects your statutory rights. We are not liable to you for loss of profit, loss of business, business interruption or loss of business opportunity, as those are business losses. If you suffer some other loss that is a foreseeable result of our breaking these terms, or of our failing to use reasonable care and skill, we are responsible for it, subject to the first paragraph of this section.

If you are a business user. We exclude all implied conditions, warranties, representations or other terms that might otherwise apply to this site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, this site.
• Use of or reliance on any content displayed on this site, including any output generated by a tool on it.

In particular, we will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. Where we are nonetheless liable to a business user, our total liability arising out of or in connection with your use of this site is limited to £1,000 in aggregate. This paragraph does not apply to services supplied under a separate contract with us; liability for those is governed by that contract.

We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your own technology to access the site and should use your own virus protection software. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that infects your equipment because of your use of this site or your downloading of content from it.

If something on this site has gone wrong, or you are unhappy with how we have handled a request, please tell us. Email craig@hartzai.com with the detail. We will acknowledge it within five working days and give you a substantive response as quickly as we reasonably can.

If your complaint concerns our handling of personal data and you are not satisfied with our response, you can complain to the Information Commissioner's Office. Their contact details are in our Privacy Policy.

These terms, their subject matter and their formation are governed by the law of England and Wales.

If you are a business user, the courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with them.

If you are a consumer, you and we both agree that the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland you may bring proceedings in either Scotland or England and Wales; if you live in Northern Ireland you may bring proceedings in either Northern Ireland or England and Wales.